IT support & infrastructure
IT support that closes tickets instead of managing them
Managed support and infrastructure for businesses of ten to two hundred seats. Fixed monthly fee, unmetered tickets, and a published response time.
What we do
Managed support
Unlimited tickets on a per-seat fee. No incentive to leave a recurring fault unfixed, because we are not paid by the hour.
Backup & recovery
Offsite backup with a restore tested every quarter. An untested backup is a hypothesis.
Network & wireless
Surveyed wireless design and managed switching, documented so the next engineer does not start from scratch.
Microsoft 365 administration
Tenant configuration, conditional access and mailbox migration, with MFA enforced rather than suggested.
Endpoint hardening
Patch policy, disk encryption and application control, reported monthly against a named baseline.
Projects
Migrations and office moves quoted fixed-price, out of hours, with a rollback plan written before we start.
Ask for a support proposal
Service desk 7am–7pm weekdays; 24/7 for infrastructure alarms.